Virtual Admin Support

Focus on your core business. Let us handle the rest.

Our dedicated virtual administrators know the real estate and mortgage industries inside out. No lengthy onboarding, no office overhead — just reliable, qualified admin support from day one.

70%
Cost savings vs in-house staff
ISO
27001 Certified

Pay only for completed work

No office space. No equipment costs. No payroll obligations. We handle employment so you can focus on what matters.

What We Handle

Admin tasks covered across your entire operation

Our virtual administrators are skilled across the common tools mortgage brokers and real estate agents use every day — Microsoft Office, Adobe Acrobat, and your CRM platform.

🔍

Research & Data Entry

Product research, lender comparisons, data capture and entry into your CRM or spreadsheets — accurate, fast, and ready when you need it.

📧

Email & Calendar Management

Inbox triage, reply drafting, appointment scheduling, and calendar management — so your day runs without the chaos.

📊

Bookkeeping Support

Basic bookkeeping, expense tracking, invoice management, and financial data reconciliation to keep your records in order.

💾

CRM Management

Keeping your CRM clean, current and complete — contact updates, pipeline entries, status changes, and data hygiene across your system.

📁

Document Organisation

Renaming, sorting, filing, and structuring client documents so your files are always easy to find and compliant with your archiving standards.

📞

Client & Prospect Follow-Up

Outbound follow-up calls and emails to clients and prospects — keeping relationships warm and ensuring nothing slips through the cracks.

How We Work

A structured process built around your workflow

We don't drop an unfamiliar person into your business and hope for the best. Every engagement follows a proven four-step process.

1

Task Identification

We scope the work together — understanding your current tasks, pain points, tools, and priorities so the engagement is tailored from day one.

2

Task Allocation

We match you with a virtual administrator whose skills, experience, and working style fit your specific needs.

3

Task Execution

Work is completed under established guidelines with multiple quality checks built in — so what lands in your inbox is ready to use.

4

Service Optimisation

We regularly review what's working and refine processes based on results and your feedback — so the engagement improves over time.

Why Virtual Admin Works

The benefits that make the business case simple

💰
Up to 70% cost savings

Compare the total cost of an in-house admin — salary, super, leave, equipment, office space, training — with our virtual admin rate. The difference is significant.

🔒
ISO 27001 certified security

All staff are bound by strict confidentiality agreements, and our operations follow ISO 27001 information security standards — your client data is protected.

📈
Scales as your needs change

Need more support during a busy period? Scale up in days, not months. Quieter quarter? Scale back without the awkward conversation or redundancy costs.

✅
Quality-checked delivery

Multiple quality checks are built into every workflow. Reliable, on-time delivery — so you can trust what comes back without reviewing every line.

🎓
Qualified and experienced staff

Our virtual admins are selected for their qualifications and industry experience — then receive ongoing training to stay current with tools, policies, and procedures.

⚙️
We handle the employment side

Payroll, super, leave entitlements, HR — all handled by us. You get the output of a dedicated staff member without any of the employment administration.

Common Questions

Frequently asked questions

What are the benefits of outsourcing my admin?
▾
Outsourcing admin reduces workload and stress, letting you focus on your core expertise — growing revenue, serving clients, and closing deals. It also eliminates the overhead of in-house staff, with no office space, equipment, payroll, or HR obligations on your end.
How does BBO handle my clients' private data?
▾
We are ISO 27001 certified and all staff sign strict confidentiality agreements. Client data is handled under our security protocols and service agreements, with access strictly limited to authorised personnel only.
Can I adjust my support hours as my needs change?
▾
Yes — one of the key advantages of our virtual admin service is flexibility. Support hours can be increased or decreased as your requirements change, with no lock-in contracts or complicated exit processes.
How much can I actually save compared to in-house staff?
▾
Businesses typically save up to 70% compared to employing in-house admin staff when you factor in salary, superannuation, leave entitlements, equipment, office space, and HR costs. There's no need for additional infrastructure — your virtual admin works within your existing tools and systems.

Stop doing admin. Start doing business.

Book a free 30-minute call and we'll map out exactly how a virtual admin can free up your week — no obligation, no lock-in.